ADMISSION AND RETENTION POLICY

The  access  a  this  camp  from  tourism  is  free,  without  more  restrictions  that  the  derivatives  from  the  laws*  and  the  present  regulations. 

Persons who have been previously expelled for violation of the rules established in these Regulations, or who have not voluntarily paid for services previously rendered, shall not be allowed to enter.

The Management of the establishment may request the assistance of agents of the authority to proceed to the expulsion of those users who contravene these Internal Regulations, or who attempt to access or remain in the establishment for a purpose other than that established for its specific or peaceful use as a tourist establishment.

Persons who show obvious signs of drunkenness or have consumed narcotic substances will not be allowed to enter.

Access is not allowed to persons who are not duly registered as guests at the tourist camp.

With respect to visitors, and at the discretion of the Management, family and friends may be authorized to enter, at the request of the registered client, for a limited period of time. These visitors must register at the Reception Office, presenting a valid identity document and paying the established fee. If the agreed time is exceeded, the visitor will be considered a day customer, and any outstanding payment will be the responsibility of the customer registered at the campsite.

ENTRY REGISTER

If the following requirements are not met, access to the campsite will not be allowed.

The entrance to the accommodation in the campsite will require the presentation of a valid identification document, such as ID card, driver’s license or passport, in addition to completing the documentation required by the Spanish authorities at each  moment. It will also be necessary to complete the corresponding admission form.

All persons over 14 years of age are required to be properly documented.

The following documents are accepted for customer identification: 

For Spaniards: D.N.I., passport or driver’s license. 

For foreigners: passport, letter or identity card. 

For foreigners residing in Spain: Spanish residence permit or foreigner’s identity card.

All minors staying at our facilities unaccompanied by their parents or legal guardians must have in their possession a valid ID card or passport, and present a written authorization signed by the parents or legal guardians, which must include a photocopy of the ID card, passport or driver’s license of the parent or legal guardian of the minor.

In camping:

Check-in hours from 09:00 to 22:00 and departure (check-out) 24 hours after check-in.

In Bungalow:

Check-in time: 15:00 h and check-out time: 12:00 h.  12:00 h.

 

RESERVATION AND CANCELLATION POLICY

A reservation is understood to be a request for accommodation to the company by the client prior to the start of the tourist accommodation service.

The formalization of a reservation presupposes the acceptance, on the part of the client, of the Reservation and Cancellation Policy, as well as the Internal Rules, which, in general, regulate the stays in the Camping.

Reservations will be confirmed or denied by any system or means that allows to have a record of their communication.

The campsite shall require from the tourists, or from the intermediary company, as the case may be, an advance payment of the price, which shall be understood to be on account of the amount resulting from the services rendered. Such advance payment shall be 50% of the reservation amount. The remaining amount of the reservation (50%) will be paid at check-in.

Cancellation of reservations:

If a reservation is cancelled at least 30 days prior to the scheduled arrival date, a full refund of the deposit will be made.

If a reservation is cancelled between 15 and  30 days prior to the scheduled arrival date, half of the deposit will be refunded.

If a reservation is cancelled less than 15 days prior to the scheduled arrival date, no refund of the deposit will be made.

These penalties will not be applicable when the cancellation of the reservation is due to force majeure, duly accredited.

The campsite will return to the customer the full amount that has been required as an advance when making a reservation, when the reservation is canceled for reasons not attributable to the user.

The cancellation of the stay before the scheduled date of departure does not give rise to any economic refund, with respect to the days pending consumption. The best criterion favorable to the client will be the will of the Management.

No changes to the reservation are allowed within 15 days of the arrival date.

All requests for changes or cancellations must be made in writing via email: info@campingarribesdelduero.com.

 

SCHEDULES

Reception Office in high season.

From 09:00 to 22:00 for registration and cancellation procedures.  

From 09:00 to 13:00 and from 16:00 to 20:00 for other matters  

Camping:

From  09:00  to  22:00  to  the  installation  of    units of  camping  

Silence and rest: 

From 23:00 to 07:00 for the silent period  

From 15:00 to 17:00 for rest period  

Other  services  and  facilities  are  set  at  tables  located  in the Reception Office and corresponding facilities. 

During the rest period, guests are requested to avoid any kind of noise, such as voices or discussions. During these hours, silence will be intensified, prohibiting the circulation of vehicles within the enclosure, as well as the assembly or disassembly of the camping units.

 

CAMPING

Users must set up in the designated plot or area at the time of admission. Any change of location must be previously authorized.

Only items that have been registered at the time of entry will be allowed to be installed.

In case the client plans to leave the campsite leaving his camping unit or vehicle on the premises, he will be obliged to inform the Reception Office. The campsite management may accept the absence under agreed conditions according to the circumstances, or, failing that, require the client to leave the site with all his belongings.

Customers who use motorhomes for their travels and leave the plot free during these periods must communicate it in order to avoid occupying their space by mistake.

The occupation of spaces that are manifestly disproportionate to the number of people using them will not be allowed in non-parceled areas. Any area larger than that corresponding to the number of campers, shelters and/or vehicles, in case it is parceled, will be considered disproportionate.

Customers must pay the price of the services invoiced and the Camping Management may demand payment at any time. 

The stay rates are calculated per day, ending 24 hours after check-in for camping and at 12:00 a.m. for bungalows. and at 12:00 a.m. for bungalows. If the client does not leave the occupied area at that time, it will be considered an extension of the stay for an additional day. 

Customers planning to leave before the Reception Office opens must settle their account the day before. 

The prices displayed at the Reception Office are considered valid. 

The entrance or stay rates include the following services for the client:

• First aid kit 
• Drinking water consumption  
• Street lighting  
• Power sockets in washbasins  
• Showers, sinks and toilets
• Evacuation of gray and black water
• Sinks and sinks  
• Garbage collection 

 

ENTRY OF ANIMALS

1. It is  forbidden  the  entry  of  animals  that,  manifestly,  suppose  danger  or  cause  inconvenience  to  the  campers.
2. For any  domestic  animal,  whose  entry  is  authorized,  must  be made entry registration.
3. You must be  in  in order  the  relevant health documentation.  
4. Any  animal,  whose  entry  beech  has been  admitted  by  the  services  from  reception,  should  remain  at  all  moment  together with  your  owner  responsible,  tethered  y  under  your  control,  never  will  be able to stay  alone. No animals are allowed to be left alone inside the bungalows.
5. The  owner  will take care of  from  that  the  animal  go to  your  functions  hygienic  at  the  places  established  and  of  to remove the droppings. In case it is unavoidable, urine will be diluted with water to ensure the healthiness of the road and public spaces, avoiding the degradation of the furniture.
6. Dogs classified  “potentially  dangerous”  also  must  use  muzzle  and  leash  not   extensible,  as well  as  have  its  owner of special license and corresponding insurance.  
7. For sanitary reasons it is  forbidden  the  access  of  the  animals  to the  area  of  swimming pool,  to the  inside of toilets, the first aid kit and the camping store.   
8. The  owner  from  animal  to  responsabiliza  both  civil  like  economically  from  all  the  damages  that  the  animal  could  cause  to people, property and facilities.  
9. Like  exception  a  lo  established  at  this  section,  to  authorizes  the  entry  from  dogs  guide  that  go to  to  people  with  dysfunctions  visual.
10. Your pet must wear the identification band on the collar or harness to allow us to contact the person in charge.   
11. Owners must avoid disturbing neighboring plots of land. 
12. Documentation may be required at any time during the stay. 

 

VEHICLE TRAFFIC

Within the campground, vehicles must limit their speed to 5 km/h. Vehicle use is restricted to customer access and egress.

The circulation of all types of motor vehicles is prohibited during the established hours of silence and rest.

The use of vehicle horns is prohibited, except in cases of force majeure.

Customers must park their vehicles in the designated parking lots and/or plots, avoiding at all times parking on the interior roads or in areas that hinder the access of vehicles and people.

After the start of the silence period, vehicles returning to the campsite will not be allowed to enter the camping area. Instead, you will be able to park in the parking lot in the reception area if spaces are available. Once the parking lot is full, vehicles will not be allowed to enter or park inside the campground.

 

SOUND SYSTEMS

Listening to music through equipment installed in vehicles, portable equipment or mobile devices is prohibited. Listening to music or radio will be done through personal listening equipment (headphones).

As for television or radio equipment located in tents, caravans or motorhomes, they must maintain a minimum volume level so as not to disturb the nearest occupied plots.

 

OBLIGATIONS OF CUSTOMERS

The following obligations must be contemplated by the housed persons:

1. Accept and comply with the Internal Regulations of the establishment.
2. Follow the basic rules of safety, coexistence, morality and hygiene for the proper use of the facility, especially during the camping activity, where it is required to preserve civility, health and mutual respect. Behavior of people under the influence of alcohol or drugs that alter or may alter the coexistence in the campsite will not be tolerated.
3. Properly use the control and identification systems of persons or vehicles established for each situation.
4. Respect the flora, fauna and all the facilities of the campsite, making proper use of them.
5. To inform the Management about cases of contagious diseases of which they are aware.
6. Leaving the campsite at the end of the agreed time, unless a mutual extension has been agreed between the Company and the client.
7. Maintain the campsite in the same conditions as when you arrived.
8. Use designated facilities for washing kitchen utensils and clothes.
9. Collaborate in the separation of solid waste in the corresponding containers:
10. Immediately inform the campsite staff of any accident or emergency in order to take the necessary measures.
11. Customers with caravans or motorhomes for prolonged parking must have insurance covering fire, explosion, lightning, extended warranties, water damage, theft and spoliation (including belongings) and civil liability.
12. Take adequate precautions to protect your belongings and interests.
13. Carry and show the personal identification elements provided by the Management at the request of the campsite staff.
14.  Use  extension cords  from  feeding  electric  built  with  cable  type  hose  and connection plug for  outdoors.  The  cable  a  use  should  be  continuous,  without  splices  or  extenders  of  interconnection.  Avoiding “swarms  from  cables  connected  to  a  power strip .   The  wiring  y    accessories must  comply  with  the R.B.T. standards.  
15. For  the  lighting  outside  use  devices  with  grade  from  protection  IP65,  with  lamps  led  from  under  consumption  (maximum  8  watts)  y  cable  extension cord  according to  type  described  at  the  apparatus  above.  Disconnect  its  lighting  outside  to  from 24.00 hours.  
16. The   strips of  several  sockets,  should  remain  at  covered  inside the feed and at a height of more than 30 cm from the ground.   
17. The  caravans  o  motorhomes  at  regime  from  stays  long  y  at  absence  from  your  owners,  will be available at  stationed  at  the  site  y  conditions  techniques  established  by  the  Address;  the  progress  will be available at  disassembled  y  all  the  belongings  complementary  from  camping  stored  at  the  inside the accommodation.  
18. Treat employees politely and respectfully. 

 

PROHIBITIONS

It is forbidden:

1. Disturbing the rest of the rest of the campers.  
2. To practice  games  or  sports  that  can  disturb  to  other  campers,  as well  as  as any  collective  activity of any kind without  having the express authorization of the Management.  
3. Access the reception or the  bar-restaurant with your torso uncovered.
4. Access barefoot to toilets, laundry rooms, reception or bar-restaurant.
5. Lighting barbecues or any fire  throughout the campsite. Except for campground barbecues in times of low fire risk. 
6. Consumption of narcotics or similar.  
7. To carry out “botellones”.   
8. The  placement of fixed  elements such as: closures or structures to generate shade. 
9. See  allows  the  location  from  caravans  o  motorhomes  with  your  respective  progress  own  from  manufacturing  for  such  end  and  use.  
10. It is forbidden to erect metallic or wooden structures to cover areas of the plot at the discretion of the camper.
11. No  to  allows  cover  all  the  plot  with  umbrellas,  shades, awnings and/or similar.  See  allows  the  installation  from  a  only  store  kitchen  with  maximum dimensions of 3 x 2 mts.  
12. The  soil  that  occupies  advance+display+store  kitchen  can  be  covered  with  fruit collection netting to allow proper aeration and drainage of the soil.  The  rest  from  the  plot must  remain  aerated  for  the correct   conservation of the soil.
13. Use of household appliances  of  operation  continuous  (e.g.:  refrigerators,  air conditioners)  that  by their  acoustic level  disturb the rest of nearby campers.  
14. Carrying weapons or objects likely to cause accidents.  
15. Abandon  waste  from  garbage  outside the containers provided for this purpose.
16. Tending garments in unauthorized places.  
17. Perform  ditches  or  any  type  of  movement  of  earth, as well  as move the milestones that  limit  the plots.  
18. Sowing plants or picking fruit from trees or shrubs on the campsite without prior authorization.
19. It is prohibited to install ropes or wires between two or more trees, lampposts or any other fixed element. Likewise, it is forbidden to nail any type of element or object to the aforementioned elements or to anchor any object to them.
20. Nail  pikes or any other element of  more  of  30  cm.  of  length  (special attention should be paid  to  the  electrical and water pipes)  
21. Enter  on  the  Camping  to  persons  not  housed  on  it, as described in the admission policy.  
22. It is forbidden to carry out hygienic activities by campers and/or animals outside the areas established for this purpose.
23. Parking vehicles outside authorized places.  
24. Wash  the  vehicles or  any  operation  of  repair  or  maintenance  that may cause damage to the environment.
25. Use  the  vehicles  (e.g.:  motorcycles  or  electric scooters)  for  walking or playing inside the campsite.  
26. Washing utensils or laundry in water sources. 
27. To make  connections  fixed  to  the  sockets  of  water  common. 
28. Use  cables  o  accessories  electric  for  carry out  tomas  from  currents,  that  no  be  the standardized .  The  cables will not be spliced or joined with multiple extension cords.  
29. To realize  laying  electrical  for  lighting  outside  from  the  caravans  or  tents.
30. The sale of any item  at  the  inside  of  Camping.  
31. Mount  or  dismount  the  units  from  camping  at   Silent Hours .  
32. The  use of the services  outside  of its schedule  established.
33. To carry out any action  that  can  damage  to  the property, hygiene and appearance of the Camping. 
34. A  the  customers  with  caravans  o  motorhomes  at  regime  from  parking  prolonged,  leave  household goods,  equipment  from  sound-image,  bicycles,  etc.,  at  general  from  certain  value  and  outside the manufacturer’s own equipment.  
35. The use of  canisters  from  gas  butane  domestic  (13  Kg),  unless they are part of the installation of  series  from  manufacturer  from  accommodation  y  have  the corresponding certificate  of  installation  updated.  
36. Empty  at  the  toilets  the  W.C.  chemicals  from  the  caravans  and  motorhomes,  for this purpose the corresponding landfill facility will be used.
37. The entry of industrial vehicles.  
38. The  concealment  intentional  of  concepts  of  billing  or affiliation data.  
39. Smoking  at  all  all the  facilities  of  use  collective  of  camping…  Also  is  prohibits  smoking  inside  of  the  bungalows.  At  the  spaces  open  from  camp  to  you can  smoking,  always  y  when  to  available at  from  container  o  ashtray  appropriate  for  the  deposit  and  off  from  the  butts.  See  forbidden  throw  o  extinguish  the  cigars  directly  on the ground. 

 

SANCTIONS

Failure to comply with the obligations, prohibitions or rules stipulated in these regulations shall constitute sufficient grounds for the unilateral termination of the housing contract, without the offender being entitled to any compensation whatsoever. Any camper who transgresses any of the established prohibitions, fails to follow the instructions set forth in these Regulations, fails to comply with the basic rules of education and social coexistence, and in general, does not respect the fundamental principles of civilized life, will be formally invited to leave the facilities. If this invitation is not complied with, you may be expelled from the campsite by decision of the campsite management and/or the competent authority, in accordance with the provisions of current tourism legislation, without prejudice to the financial and other penalties that the competent authority may impose.

 

INFORMATION 

At the Camping Reception Office, all regulatory information and any other information considered relevant to the camper is available to customers. In addition, the user has the possibility to express their opinions, suggestions, complaints or claims related to the quality of services and facilities. To do so, you can use the mechanisms established in the Reception Office, which include:

– Verbal communication with employees.

– Written communication to the e-mail info@campingarribesdelduero.com

– Use of Claim Forms.